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Returns Policy

Right To Cancel

If you are purchasing Great Bear products for your own personal use (rather than obtaining them on a prescription), you have the right to cancel the order within 14 days of delivery. You do not have to provide a reason for cancellation, subject to the following terms:

  • You must inform us of your decision to cancel this order by a clear statement, for example by letter, email or via our website enquiry form.
  • Alternatively you can send us the cancellation form that was included in your order.

Address letters or post the cancellation form to:

Great Bear Healthcare Ltd, 1 Lambourne Crescent, Cardiff Business Park, Llanishen. Cardiff, CF14 5GF

Email: mail@gbhl.co.uk

If you have any queries or need help completing the cancellation form please call 0800 055 6270 between 08:30-16:30.

  • Goods should be returned to us within 14 days at your own cost unless they are subject to a fault, in which case please call us on 0800 055 6270 in the first instance to report the fault and arrange a collection.
  • Due to the nature of the healthcare products supplied by Great Bear Healthcare, all goods must be received back with seals unbroken, unopened and undamaged within 14 days for a refund.
  • Refunds will be processed once we have received the goods back and they have passed successful inspection.
  • Please note, goods which have been customised specifically for your personal use are not refundable.