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Privacy Policy

1. Introduction

 Great Bear Healthcare Ltd is committed to protecting the privacy of information collected from those using our services. This policy details the different areas where user privacy is concerned and explains the way in which the information learned about you is handled.

By using our service you are agreeing to the terms set out within this policy.

The Great Bear website [www.greatbearhealthcare.co.uk] is owned and operated by Great Bear Healthcare Ltd, Company number 2503030 registered in England and Wales. Registered Office Address 1 Lambourne Crescent,  Cardiff Business Park , Cardiff CF14 5GF

2. Where do we collect information

 There are three main sources where we may obtain information about you.

  • Information that we collect from you directly; ie through a telephone call
  • Information that we collect from an online source; through a web form that you fill in, an email you send to us or through engagement on our social media platforms
  • From third parties; such as healthcare professionals that may order on your behalf

3. How do we use your information

 Any use of your information is either to provide you with a requested service or within our legitimate interests to manage our business and to enable us to comply with any legal or regulatory requirements.

Some examples of how your information may be used includes:

  • To deliver product samples to your home address
  • To provide notifications and updates with regards to your delivery
  • Answer an enquiry that you have submitted via our online contact form
  • Process a sample order that you have submitted via the website
  • Seek your feedback on the products we have provided
  • Notify you of any changes to our products
  • Send you communications and updates relating to our products and services (if you have opted in to receive them)

4. Who has access to/handles your information

 In order for us to provide certain services, it may be necessary to share your personal information with third parties. Instances where we will have to disclose personal information include:

  • With the healthcare professional who has requested product samples on your behalf
  • Logistic firms such as DPD and Royal Mail to deliver your samples and update you on your delivery status

We will only transfer the information that is needed to provide the service. We do not, and will not, sell any of your personal data to any third party.

5. Cookies

 This website uses third party providers such as Google Analytics to monitor how website content is used. These providers use “cookies”. These cookies are text files that contain small amounts of information which allow us to monitor how web users use the site. This enables us to identify issues and improve our customer journey which in turn allows us to continually improve the relevance and accessibility of the website content we provide.

These cookies will not store, save or collect personal information.

When you first visit our website, we will ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit.

For more information see www.allaboutcookies,org

5.1 Hotjar

 We use Hotjar in order to better understand our users’ needs and to optimise his service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. How much time they spend on which pages, which links they choose to click, what users do and don’t like etc). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type, browser information, geographic location (country only) and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell an of the data collected on our behalf.

For further details, please see the “about Hotjar” section of Hotjar’s support site.

6. Social Media

 Great Bear utilises Facebook, Linkedin, Twitter and YouTube social media platforms. When commenting, posting or tagging on our social media channels the user must accept the terms and conditions and privacy policies held by each respective platform (see section 6.2).

By engaging with social media websites you are putting your information in the public domain as we have no control or responsibility over any third party action. Take due care and attention to ensure you are not disclosing any personal or sensitive details via social media and instead look to contact us directly by phone or email.

We moderate user generated content on our social media platforms but are not always available to do so immediately. If you do have any complaints regarding third party content on our social media channels we shall investigate your complaint but must iterate that Great Bear is not responsible for any third party content that may appear on our channels.

6.1 How do we use your personal data through social media

Great Bear will utilise engagement on our social media channels (likes, comments, retweets and shares) as feedback to develop and improve our service. The information will not be shared but you should bear in mind that, depending on your privacy settings with the respected platform, others may be able to view your activity on our pages.

Each social media platform will process your personal data inline with their own privacy policies which are linked in section 6.2.

6.2 Social Media Privacy Policies

Here are the respective privacy policies to the social media platforms Great Bear use:





7. E-Newsletters

 In accordance with General Data Protection Regulation (GDPR) we will send email newsletters to subscribers who have given us consent to receive updates from us,

Users can choose to subscribe for e-newsletters on our website at various touchpoints and is completely at the users discretion.

E-newsletters sent by Great Bear Healthcare Ltd contain cookies and other tracking technologies to enable us to evaluate the performance of the email campaign. Such tracked activity includes the opening of the e-newsletter and the clicking of links within it. This information will be used to improve future newsletter content.

We use Mailchimp to send our email updates. By agreeing to receive email updates from us, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy.

Users may unsubscribe at any time by clicking the “unsubscribe” link in the footer of the e-newsletter or by emailing marketing@gbhl.co.uk.

8. Recruitment

 If you apply for a job with Great Bear Healthcare we may keep your details on file for a reasonable amount of time in case we decide to contact you at a later date.

If an offer of employment is made and accepted, we will collect and hold personal information on you throughout the duration of your employment. This information will only be used in direct purposes pertinent to your employment. After your employment with Great Bear has ended, we will keep your information on file for a further six years before deleting it,

9. Samples

 The Great Bear Healthcare Ltd website has sample request forms that will allow you to obtain product samples from us. By using these forms you are agreeing that you are happy for Great Bear Healthcare Ltd to hold personal information about you on our database in order to supply you with the products and/or samples requested. We may contact you for feedback or research on the products supplied as part of Post Market Surveillance in compliance with MDR 2017/745.

10. Security Credentials

 Great Bear Healthcare Ltd  take security seriously. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you provide to us.

Whenever information is transferred to us, you can check that it is secure by looking for the closed padlock symbol in your browser’s URL bar.

11. Your Rights

 Under GDPR  and DPA you have the following rights with regards to the data we hold and process about you. These are:

  • Right to Access

You are entitled to get access to the data we are processing about you. To obtain a copy of your personal information please email mail@greatbearhealthcare,co,uk, call us on 0800 055 6270 or write to us at Head of Compliance, Great Bear Healthcare Ltd, 1 Lambourne Crescent, Cardiff CF14 5GF.

  • Right to Rectify

If any of the details we hold on you are incorrect you have the right to have this rectified. Again, just email mail@greatbearhealthcare,co,uk

  • Right to Restrict

You also have the right to object to or restrict us using your information. In certain circumstances you have the right to ask us to stop processing or limit the way we use your information. This, however, may lead us to be unable to provide you with our products and/or services.

  • Right to Withdraw Consent

At any time you have the right to withdraw your consent to us using your information. To withdraw your consent email mail@greatbearhealthcare,co,uk

12. Children

 We may collect personal data for children for the purposes of providing product samples only. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

13. Retention and Deletion

 We will delete the information we hold about you when we no longer need it. You can obtain specific information about our record retention policies by contacting us on the details below.

 14. How to Contact Us

 For more information on this privacy policy or to make a complaint about how your data has been processed you can contact our Head of Compliance on the details below.

Post: Head of Compliance, Great Bear Healthcare Ltd, 1 Lambourne Crescent, Cardiff CF14 5GF

Email: mail@greatbearhealthcare.co,uk

Freephone: 0800 055 6270

15. Reviews and Updates to this Policy

 We keep this policy under regular review. For your convenience, the last revised date of the current policy will be posted at the bottom of this page.

Revision Date: November 2022