We hope we can sufficiently answer your questions here. However, if you still have a question that needs resolving, please contact our Customer Care Centre on 0800 318 559 who will be happy to help.
You can also refer a patient by completing the online New Patient Form, available here.
You can call the Nightingale Home Delivery Service Freephone number 0800 318 559 to place your order with our friendly Customer Care Team. If we are unable to take your call straight away, you can leave an answerphone message and we will call you back at your convenience. The products we send you are kept on our records so we can quickly see which items you normally have and which you may be running out of.
Normally you won’t need to worry about getting hold of a prescription and sending it to us. If your doctor agrees, Great Bear Healthcare can write to your surgery on your behalf for the prescription to cover your items.
Yes. Great Bear products are available for private purchase. Simply call us on 0800 055 6270 or email us on firstname.lastname@example.org with the items and quantities you wish to purchase and we can provide you with a price. Please note that VAT and P&P will be payable if you order privately.
The libra LEG BAG range includes a 500ml, a 750ml and 1000ml bag with an ‘adjustable’ tube length. The 45cm long inlet tube (which enters the bag from the sheath) can be cut to the desired length, depending on where the user prefers to wear the bag. Once cut, the tube must be fitted with the spare white connector (supplied in every adjustable tube libra LEG BAG peel pouch) in order for it to attach to the sheath.Once the tube length has been cut, the sterility of the product is compromised – it is not advisable therefore to adjust the tube length yourself if you are using an indwelling catheter.For more information on our adjustable length leg bags, please contact the Customer Care Centre on 0800 318 559 who will be happy to help.
Yes, please go to the ‘Our Products’ section on the website and you will be able to submit a sample form for the products you require. On receipt, samples will be processed and despatched within 48 hours. If you are a Healthcare Professional and you would like a Great Bear Territory Manager to visit you, please contact us on Freephone 0800 055 6270 and we will arrange this for you.
On receipt of a GP prescription, and if the items required are in stock, next-day delivery will be made by the reliable couriers we use. If the item isn’t currently on the shelves, we can normally order it in overnight and you will receive your order within 48 hours. If you are unable to receive the parcel in person, we can arrange for it to be left somewhere safe on the property or with a neighbour. To ensure you have enough supplies to last you whilst we get a prescription from your GP we advise you keep 2 weeks supply in hand when you place an order.
If you are going away it will be essential that you take sufficient supplies with you. However, such products may raise questions at customs, especially by people who may not recognise such items. In order to prevent these potential embarassing delays when you want to get on and enjoy your holiday, Nightingale can provide you with a Travel Certificate. This document will state that the items you have on you are medical items and will be endorsed by Nightingale and by your Nightingale Nurse Advisor. Please call us on 0800 318 559 if you want us to send you one.
A Nightingale Nurse Advisor provides unbiased advice on continence problems and will offer continuous support. Nightingale offer a nationwide service supported by a team of specialist Nurses who can offer you the following:
Currently we have Nurses operating in the North East and North West of England, South East England, the M62 corridor, most parts of South and Mid Wales as well as some areas just over the Welsh border in South West England. If you are unsure if a Nurse is available in your area, please Freephone 0800 318 559 and we will be able to tell you.
No, delivery is free of charge if the items are dispensed from a Prescription, however, if you choose to purchase the items privately a P&P fee applies.
Yes we do, simply call us on Freephone 0800 318 599 to discuss. If you use Great Bear products such as the libra LEG BAG and GB2, GB3 and GB4 NIGHT BAG, these too can be customised to suit your individual needs.
Yes we can, however the postage will need to be paid by the individual and the prescription received prior to despatching the goods.
You will need to fill in a Customer Account Application Form which is available here. Alternatively, Freephone 0800 055 6270 and we can get one faxed or e-mailed over to you.
Yes we do – When you place an order for Prescription items with us, these items will be dispensed along with the goods ordered.
08.30am – 5.00pm Monday to Friday.
There is an answer machine available for you to leave a message, however, if your matter is urgent please contact NHS Direct on 0845 46 47 in Wales, or dial 111 in England.
We pride ourselves on delivering top quality products and services, and welcome any feedback where this is not the case. In the first instance please contact us directly and we will endeavour to resolve any dissatisfaction you have in timely manner.
If, after speaking with us, you are still not satisfied that the issue has been resolved you have the right to escalate the complaint to the BHTA in writing who will then act as an independent arbitrator.