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  • Important Information Regarding NHS Cyber Attack.

    Posted on: 16-05-2017

    Following on from the recent cyber attack that has affected NHS England we would like to take this opportunity to reassure all of our Patients and Healthcare Professionals that the IT systems at Great Bear Healthcare Ltd and Nightingale have not been affected. Where your GP surgery has been affected please rest assured we are … read more…

  • Nursing Through The Times – celebrating International Nurses Day

    Posted on: 12-05-2017

    12th May not only marks the founder of Nursing, Florence Nightingale’s, birthday it also marks International Nurses Day – a day where we recognise the work that our nurses do. In order to mark the occasion, today we look back over the years to see how the Nursing profession has evolved. In particular we see … read more…

  • Great Bear Launches New Sheath Size

    Posted on: 03-05-2017

    Introducing GB Libra Sheath in a new 33mm size Great Bear are constantly evaluating their product range to ensure they are continuing to meet the needs of those who use their products. Market research indicated that there was a clinical need for a Sheath size that fell between the existing 31mm and 35mm. From this feedback the decision was … read more…

  • A Day In The Life…

    Posted on: 14-03-2017

    …Of a TM at an exhibition. On Tuesday March 7th we spent a day with our Territory Manager, Jamie-Lee, at the Bladder and Bowel UK annual conference and exhibition. The aim – to find out what really goes on behind the scenes at a busy exhibition. It was an early start as we made our … read more…

  • Another Satisfying Year For Nightingale Customer Service

    Posted on: 10-03-2017

    In June last year we sent out a whopping 6,500 Customer Satisfaction Surveys to those using our Home Delivery Service. With 813 unique responses, we made our way through the feedback provided and can now share the results with you. Nightingale’s ethos is “Putting Patients First” – a passion for putting patients at the heart … read more…

  • Great Bear hosts its own “Bake Off” for Charity

    Posted on: 20-09-2016

    Never mind its BBC equivalent this GBBO (the Great Bear Bake Off) was all about producing some tasty treats to raise money for The Urology Foundation as part of Urology Awareness Month. We had 4 entrants into the competition, a boozy concoction in the form of a Rum cake, a cute and crunchy classic with … read more…

  • Great Bear and Nightingale Unveil Refreshed Brands

    Posted on: 05-08-2016

    As Great Bear Healthcare Ltd go into their 10th year, and with Nightingale having been established for over 30 years, it was felt that the timing was right to refresh the brand. The company has grown over the last 10 years and we wanted our visuals to reflect this.  Over the next few months you … read more…

  • Happy 1st Birthday to our Bridgwater Branch!

    Posted on: 03-08-2016

    On Monday 3rd August 2015 at 9am, Great Bear Healthcare Ltd opened up its 2nd branch in Bridgwater. To mark the first birthday of such a milestone for the company, we caught up with Emily Wormell, the Customer Care Centre Manager in Bridgwater, to see how things have gone in the first year. What have … read more…

  • Customer Care Centre Member completes first ever race for Charity

    Posted on: 15-06-2016

      Anne Watts, our Customer Care Centre Supervisor, has successfully completed her first ever 5km race only 2 and a half months after starting running. Anne, who has been part of the Nightingale team for 15 years, tied up her laces and stormed the course in Bridgend on the 5th June in a respectable 45 … read more…

  • Meet Shan and Dylan!

    Posted on: 03-06-2016

    Great Bear are pleased to welcome Shan Thomas and Dylan Purvis into our Territory Manager Team. Meet Shan….. Shan is from the popular seaside town of Brighton, and will be covering the South East of England in her role as a TM. Shan has just graduated from University here in Cardiff with degree in Sport … read more…

  • Great Bear launches new GB Soft Skin Product

    Posted on: 31-05-2016

    Great Bear are pleased to announce the launch of a new product into the GB Soft Skin Range. As of the 1st June, the popular GB Soft Skin Medical Adhesive Remover will also be available in a wipe form, as well as the current aeresol spray. Utilizing the same silicone technology, the GB Soft Skin … read more…

  • Technical Issues Experienced with DPD Text Messaging Service

    Posted on: 16-05-2016

    Please be advised that we are experiencing some technical difficulties with the text messaging service offered by our couriers DPD. At this moment in time we are unable to provide text message notifications for your deliveries. Please note that if you have already provided us with a mobile phone number for these notifications we will … read more…

  • International Nurses Day and Celebrating 100 years of RCN

    Posted on: 12-05-2016

    Thursday 12th May 2016 marks International Nurses Day – a day where we give thanks to all the work our Nurses do. At some point all of us, to some extent, will have experiences with dealing with a Nurse. Maybe you have been treated in Hospital yourself? Maybe a Nurse has helped a family member? … read more…

  • Nightingale expands its Customer Care Team

    Posted on: 13-04-2016

    We are pleased to announce that the Customer Care Team at both our Cardiff and Bridgwater Offices have expanded. Sarah Lyons and Tanya John join the team in Cardiff, whilst Donna Neal is down at our Bridgwater Branch. By growing our inbound team we are ensuring that your calls get answered quickly and efficiently, continuing … read more…

  • Customer Satisfaction Survey Results 2015

    Posted on: 11-02-2016

    During the month of August a Customer Satisfaction Survey was sent with all order despatches through Nightingale at our Cardiff Branch. After collating all the responses we are now able to share with you the results! Thank you to everyone who completed the survey – your feedback really does make a difference to the service … read more…

  • Nightingale offer DPD Courier Service

    Posted on: 03-02-2016

    Many people who completed the Customer Satisfaction Survey voiced their feedback regarding delivery times. The primary issue, it seemed, was that you had no indication of when your parcel may arrive. This, understandably, was inconvenient; unable to go out, just in case it was delivered, and then ending up spending all day at home and … read more…

  • Introducing Bethan Davies as the new Great Bear HR Officer

    Posted on: 28-01-2016

    As Great Bear continues to grow it was felt it was time to bring on an HR Officer into the fold! Here is a little bit of information about Bethan who is based at Great Bear Headquarters in Cardiff: Bethan Davies joined Great Bear in January 2016 as a HR Officer in Cardiff. With a … read more…

  • Bridgwater Branch – Phone Issues

    Posted on:

    Please note we are experiencing phone issues at our Bridgwater Branch. If you have any difficulties please email mailbwr@gbhl.co.uk or contact the Cardiff Branch on 0800 318 559. Apologies for any inconvenience caused. We will update on this page once the situation is resolved. UPDATE: This issue has now been resolved – thank you for … read more…

  • Why Should I Use A Catheter Fixation Device?

    Posted on: 22-01-2016

    NICE guidelines state that when an Indwelling Catheter is in place, it is important that it is effectively fixated. If some form of fixation device is not used there is the increased probability that adverse incidents could occur as a result. Fisher (2010) highlighted the fact that such incidents could include pain, discomfort and urethral trauma … read more…

  • Don’t Suffer in Silence with Incontinence

    Posted on: 06-01-2016

    A recent article in the BBC “Millions ‘suffer in silence’ with incontinence” has re-highlighted the fact that continence is still considered a social taboo, a subject that is not talked about.  As a result, many people do not reach out for help and are unaware of the many resources that are available that can help … read more…

  • Meet the Bridgwater Team

    Posted on: 14-08-2015

    On August 3rd, Great Bear announced that it had opened a second office and warehouse in Bridgwater to facilitate Electronic Prescribing (full story here). In order for you to put faces to names, we would now like to introduce you to our team down in Bridgwater: Emily Wormell – Customer Care Centre Manager Emily heads up our … read more…

  • NHS Electronic Prescription Service available at Great Bear Healthcare

    Posted on: 31-07-2015

    We are pleased to announce that The Nightingale Prescription Home Delivery Service from Great Bear Healthcare now offers the NHS Electronic Prescription Service at its new offices in Bridgwater. This means a patient using Nightingale can choose for their prescriptions to be securely sent electronically from their GP to us saving them a trip to the … read more…

  • Introducing our New and Improved Connector!

    Posted on: 11-06-2015

    Here at Great Bear we are committed to offering high quality products that make things as easy as possible for our users. With this in mind, we are constantly reviewing feedback that we receive in order to improve and enhance the products that we offer. The latest change we have made is with the connector … read more…

  • Providing Excellent Customer Service For the 8th Year Running

    Posted on: 18-02-2015

    In September 2014 our annual Customer Satisfaction Survey was sent out in every Customer Order throughout the month. Over 600 completed surveys were returned to us to demonstrate that: 94% of customers rate Nightingale’s service as Very Good or Excellent. This is consistent with last year. 99% of customers rate Nightingale’s staff as Quite Good … read more…

  • NIHR Devices for Dignity publish Press Release on Great Bear’s Mummy and Baby Bear

    Posted on: 10-02-2015

    Teddy leg bags set to make life more bearable for young children Press release 10 February 2015 A CUTE and simple teddy bear leg bag could revolutionise care for small babies and children, their parents and carers when urinary catheters need to be fitted due to surgery or health problems. The child-friendly bags, developed by … read more…

  • Great Bear Healthcare Proud to Sponsor Four Paws UK

    Posted on: 12-09-2014

    Four Paws is an International animal  welfare charity who have a number of projects worldwide that provide direct assistance for animals in need. Four Paws founded (and run) four  sanctuaries for bears across Europe. These sanctuaries provide a long term, safe environment for bears that have been subjected to captivity through being forced to perform as dancing … read more…

  • Great Bear add to the GB Soft Skin Range

    Posted on: 01-09-2014

    Following success of the GB Soft Skin Medical Adhesive Remover, Great Bear is pleased to extend the range by adding a Medical Barrier Wipe. The GB Soft Skin Medical Barrier Wipe provides a protective layer between the skin and the Medical Adhesive product, such as Sheaths and Stoma pouches. Both the GB Soft Skin Medical … read more…

  • Great Bear launches a Paediatric Range of Leg Bags

    Posted on: 01-05-2014

    Introducing Mummy and Baby Bear Great Bear Healthcare are pleased to launch Mummy and Baby Bear – a Leg Bag range that is specifically designed for babies and young children. Available in 2 capacities – 150ml (Baby) and 250ml (Mummy) with a Direct Inlet or Adjustable Tube length, and fun, child friendly design – Mummy … read more…

  • Great Bear launches GB4 Fold Up – a Night Bag with a difference!

    Posted on: 23-04-2014

    Great Bear are pleased to add to its already comprehensive range of Night Bags with the GB4 Fold Up. GB4 Fold Up is a sterile, drainable 2-litre urine drainage bag with a foldable lever action tap and star tubing. Maintaining all the key features of the GB4 Night Bag, such as the Needle-free sample port, … read more…

  • Nightingale Newsletter – Issue 3

    Posted on: 20-03-2014

    Issue 3 of Nightingale News is available to download now! Nightingale Newsletter – Issue 3    

  • Nightingale Rates Highly Among Its Customers

    Posted on: 24-01-2014

    In September 2013 3,000 Customer Satisfaction Surveys were sent out in dispatches. Nightingale are pleased to summarize the results as follows: 94% of customers rate Nightingale’s service as Very Good or Excellent – up 2% on last year 99% of customers rate Nightingale’s staff as Quite Good or Very Good in terms of being polite … read more…

  • Great Bear launches the GB Fix It Adjustable

    Posted on: 03-01-2014

    Great Bear have extended its range of Catheter Retaining Straps to include the GB Fix It Adjustable. The GB Fix It Adjustable is 150cm in length, the extra length provides extra flexibility to achieve a size that provides a secure and comfortable fit as it can be cut to size. The GB Fix It Adjustable … read more…

  • Great Bear launches the GB Soft Skin Medical Adhesive Remover Spray

    Posted on: 02-01-2014

    Great Bear Healthcare is pleased to announce that it now has a Medical Adhesive Spray, GB Soft Skin, in its range of products. GB Soft Skin is a non-sting Medical Adhesive Remover Spray for quick and painless removal of medical adhesives such as sheaths and stoma pouches. With an effective Drug Tariff Listing date of … read more…

  • Nightingale Newsletter – Issue 2

    Posted on: 15-10-2013

    Issue 2 of the Nightingale Newsletter is available to download now! NG Newsletter Issue 2

  • Nightingale Launches Repeat Prescription Service

    Posted on: 19-08-2013

    Nightingale is pleased to launch its Repeat Prescription Service to help customers manage their supplies more closely to prevent running out of goods. For more information please click here

  • Nightingale Newsletter – Issue 1

    Posted on: 07-05-2013

    Issue 1 of the Nightingale Newsletter is available to download now! NG Newsletter Issue 1  

  • Great Bear Goes Social

    Posted on: 19-02-2013

    Welcome to the New Look website for Great Bear Healthcare. We hope you like the new layout and find it to be user friendly. Great Bear has also ‘gone social’ and we now have our own Twitter and Facebook pages which you can access through the links on our home page – why not follow … read more…