District Nurses or Continence Advisors usually refer patients to Great Bear Healthcare over the phone. Self-referrals can also be made, just Freephone 0800 318 559 with the GP and patient details. One of the Nightingale Nurses will visit to assess the patient's needs or, if this is not necessary, Great Bear Healthcare can often send out an order the same day.

You can also refer a patient by completing the online New Patient Form

You can call the Great Bear Healthcare Freephone number 0800 318 559 to place your order with our friendly Customer Service office staff. If we are unable to take your call straight away, you can leave an answerphone message and we can call you back at your convenience. The products we send you are kept on our records so we can quickly see which items you normally have and which you may be running out of.

Normally you won't need to worry about getting hold of a prescription and sending it to us. If your doctor agrees, Great Bear Healthcare can write to your surgery on your behalf for the prescription to cover your items.

The libra LEG BAG range includes a 500ml, a 750ml AND 1000ml bag with an 'adjustable' tube length.  The 45cm long inlet tube (which enters the bag from the sheath) can be cut to the desired length, depending on where the user prefers to wear the bag.  Once cut, the tube must be fitted with the spare white connector (supplied in every adjustable tube libra LEG BAG peel pouch) in order for it to attach to the sheath.

Once the tube length has been cut, the sterility of the product is compromised - it is not advisable therefore to adjust the tube length yourself if you are using an indwelling catheter.

For more information on our adjustable length leg bags, please contact Customer Services on 0800 318 559 who will be happy to help

Yes, please complete the sample request form and samples will be processed and despatched within 48 hours.

If you are a Healthcare Professional and you would like a Great Bear Territory Manager to visit you, please contact us on Freephone 0800 055 6270 and we will arrange this for you.

If the items required are in stock and the order is placed by lunchtime, next-day delivery will be made by the reliable couriers we use. If the item isn't currently on the shelves, we can normally order it in overnight and you will receive your order within 48 hours. If you are unable to receive the parcel in person, we can arrange for it to be left somewhere safe on the property or with a neighbour.

A Nightingale Nurse Advisor provides unbiased advice on continence problems and will offer continuous support.

Nightingale Nurses offer a nationwide service supported by a team of specialist Nurses who can offer you the following:

• Assessment of your individual needs
• Appliance supply and fitting
• Confidential and unbiased support

Currently we have Nurses operating in the North East and North West of England, the M62 corridor most parts of South and Mid Wales as well as some areas just over the Welsh border in South West England. If you are unsure if a Nurse is available in your area, please Freephone 0800 318 559 and we will be able to tell you.

No, the service is free of charge.

Yes we do, simply call us on Freephone 0800 318 599 to discuss.  If you use Great Bear products such as the libra LEG BAG and GB2, GB3 and GB4 NIGHT BAG, these too can be customised to suit your individual needs.

Yes we can, however the postage will need to be paid by the individual and the prescription received prior to despatching the goods.

You will need to fill in a Customer Account Application Form.  Alternatively, Freephone 0800 055 6270 and we can get one faxed over to you.

Yes we do – on receipt of your order these items will be dispensed along with the goods ordered.

08.45am – 5.00pm Monday to Thursday.
08.45am – 4.00pm Friday.
There is an answer machine available for you to leave a message, however, if your matter is urgent please contact NHS Direct on 0845 46 47